Using tools more creatively to better assess the customer experience.

Case Study #3



Tech — Developer of mobile applications

Business Objective

Create a series of mobile apps that translate book content into a highly engaging experience for users and make the best use of smartphone features.

Our Solution

A low budget/high impact methodology that included an initial expert review of the prototype, followed by online user diaries and online focus groups with the revised prototype in order to assess engagement and meaning.


DIG’s research helped the client in the creation of deeper interactive features and functions that enhanced meaning and engagement, and helped justify its target price point. Mobile apps went on to sell beyond client expectations, win several awards and top 5 category sales on iPhone App store.

IKEASignal PatternsM G H Eli Lilly Government of Singapore Westinghouse